Receipt printer problem

[purpleduck]

We are using POSIM Premier on Windows Vista with at Star TSP100 printer for almost a year and a half. The last few months we have been having problems with the printer not printing a receipt (or opening the attached cash drawer) after a sale is finalized. Rebooting the computer causes the receipt to print. The problem is intermittent but sometimes happens 4 or 5 times in one day.

We have a second identical printer for off-site sales. I switched that but the problem still is there.

Has anyone else had this problem? Any ideas how to fix it? I am worried that a Vista update caused to problem. Vista and the printer drivers are up to date.

I am considering doing a complete OS and POSIM reinstall but am not looking forward to it!

Phil.

[parkern]

I wonder if there are possibly port conflicts? Is this printer sharing a port with any other printer (intentional or otherwise) that could cause it to wait? Is this a COM / USB port? Have you tried uninstalling all other printers then installing only this printer?

[purpleduck]

Thanks for the response. I did solve this problem but I don't know why it worked. I did not think to uninstall other printers. That might have done it. I did try removing and reinstalling the Star printer that I was having problems with.

The printer is a USB Star TSP100 receipt printer. It was connected to a powered USB hub. All I did was plug the printer directly into the computer instead of using the hub. I then resetting the printer port. That should not have made a difference but it has been working happily since.

Maybe this will help someone else down the road. It sure had me baffled!

Phil

[lttruc682]

Hi every body!
I don't write English well, but someone help me!

My receipt printer Epson TM-U220PA sometimes doesn't print. If I turn it off then turn it on one or several times, it prints. It prints some receipts then the problem happens again. I replaced by another TM-U200PA, another printer cable, but the problem can't be solved.

Help me! Thanks a lot!